Creating issues and comments from email

Melanie Hardy

I am having issues getting Incoming Mail to create an issue.  I send an email to our default cloud mail account jira@valenciacollege.atlassian.net and no issue is created. 

Image below is the settings I have, can anyone help me figure out what I'm doing wrong?

davy

Hi Melanie,

The mail handler configuration looks good.

The problem could be related to a permission.
Verify if the default reporter, mhardy9, is able to create issues ,with issue type Task, in the project WPS CMS Phase 1

Also, verify your Advanced mail loop detection in the Advanced Configuration to make sure the email message is not blocked there.

Best Regards,