Is Organization's Member need an issue for Browse Project on Portal?

Question

Hi,

I created a Service Desk Project and set the Customer permission as below screenshot "Customers my team adds to the project" and the "Browse Project Permission" as "Service Desk Customer - Portal Access".

Our invited customers reached out to our portal but didn't see the service desk project. When I created an issue in the project, the customers  saw the service desk project.

Is this a bug or intensional practise?

Doğucan · Answer

We cleared the test issues before our launch but customers couldnt access to the portal. When they tried to access they had the problem above. After we created a test issue they were able to see the portal again.

Muhammet Ayal · Answer

Is it mandatory? I think no. Because when I created an issue in my project, the customers saw the project. Also, I didn't add to "Users and Roles"

Steve Behnke · Answer

The users need to be in the Service Desk Customers Project Role under Users and Roles in Project Settings.