Adding a step in workflow

Paul Willard

I'm using the "recommended" ? workflow for Jira Service desk.

On incoming issues looks l
In the create issue post functions I have a customised post function that looks like:

Move attachments named (.+?)(.wav)$ to category Voicemails.

I'm wanting to add another step that says "If there is an attachment in Category Voicemails, then email.

If I add the post function to create issue it always fires, meaning I get an email whether or not there is an attachment (for every issue)

What I need to do is add a transition; create issue->check for voicemail->Waiting for support

How do I do that ?

Thanks

Paul.

 

Mohamed Benziane

Hello,

 

go to admin>issue, navigate to workflow on the left, choose your workflow>edit,

you have two option, link the create issue option to waiting support and named it or click on add transition button on the top left of your workflow