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Need to create a workflow in which issue should be treated by number of teams and also each teams should be differentiated.

rTrack Support

Hi,

I am trying to create a workflow for a project in which the workflow should contain only 10 status and it should go through number of teams (example: 5).

I am trying to differentiate each team by a custom field "TEAM" with values "L1","L2","L3" etc.

When the custom field value is changed to L1, only L1 team should be able to transit the issue. Once & when L1 team allocates the issue to L2, the custom field value will be changed to L2 and only L2 team should work on the issue.

Is it possible to do this without the help of plugins? If yes, guide me how to do that.

Accepted answers

All comments

Nic Brough -Adaptavist-

Look at the conditions in the workflows - do you have the "User Is In Group Custom Field" condition?

Joe Pitt

I don't believe so, but you can with the jira-suite-utilities pluglin, which is free and supported. I would do it with by using roles for each team and putting a condition on the transitions that checks the TEAM field and the role the user is in.

rTrack Support

Yes, I have.

Nic Brough -Adaptavist-

Ok, great, use that, and point it at your "TEAM" field.

rTrack Support

Di I need to add my group name as values for the custom field "TEAM"?

rTrack Support

Yes Joe, We have installed suite-utilities already.

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