Issues Connecting Jira Cloud to Facebook Workplace

Question

I am not able to connect our Facebook Workplace account to Jira Cloud. I get the following error message,

"Jira Cloud for Workplace currently only supports Jira Cloud sites. The URL entered does not match a known Jira Cloud site. Please check the spelling of your URL, and then contact support if you are using Jira Cloud and are still unable to connect."

Any suggestions?

Nic Brough -Adaptavist- · Answer

Probably time to contact support then, with a description of the error.

Baptiste Alvino · Answer

I have the same issue. I checked all required steps.

Brant Schroeder · Answer

David,

I would double check all of the required steps to ensure that you did not miss something.  https://confluence.atlassian.com/servicedeskcloud/jira-cloud-for-workplace-950806377.html  If you still receive the error after checking everything I would contact support.