Wiki Markup changing Users Requests

Gualter Augusto

Hi,

Currently we face an issue:

If a customer sends a requests which has a Wiki Markup rule, it changes the customer request.

 

Example:

 

"Hi, I have issues with my code: 

<p>You wrote: {{ name }}</p> 

 

Thanks"

 

It changes {{ name }} to name monospaced. 

 

How can I counter this?

Thanks

Shannon S

Gualter,

I wouldn't recommend this, but to avoid that you would need to change the default text renderer:

• Configuring Renderers

Be aware this would change the renderer for that field in all circumstances, whether your user created the ticket by email or not. This is changing a basic functionality of Jira so you will need to let your team know you are disabling this.

Otherwise, they could use something like {noformat} surrounding the {{name}} usage that tells Jira not to format that particular part of the message.

Regards,

Shannon