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Question for Search engine about Confluence and Jira Service desk.

Nate (이슬기) [Project Management]

Hi,

I have a few questions related to Search engine for Confluence and Jira Service desk as below.

1. Search engine is Lucene engine, right?

2. What is the algorithm of this search engine? for example, which contents will be the top of the search result?

3. In Jira Service desk, only 3 KB contents are revealed. is there any other way to change the contents count?

Regards,
Nate

Accepted answers

Nic Brough -Adaptavist-

1. Yes

2. https://confluence.atlassian.com/confkb/how-do-i-understand-the-ranking-of-confluence-s-search-results-785614686.html

3. Labels, key words users search for, more successful pages (i.e. ones people read before going on to not raise a helpdesk call)

All comments

Nic Brough -Adaptavist-

1. Yes

2. https://confluence.atlassian.com/confkb/how-do-i-understand-the-ranking-of-confluence-s-search-results-785614686.html

3. Labels, key words users search for, more successful pages (i.e. ones people read before going on to not raise a helpdesk call)

Nate (이슬기) [Project Management]

Hi, Nic.

Thank you for your answer 1 & 2.

but i think question no.3 has misunderstanding. please refer the our JSD screenshout as below. my question is only we can see 3 result of KB. so can we change the count of result of KB in JSD?

이미지 543.jpg

Nic Brough -Adaptavist-

No, because you run out of screen space on various devices

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