We setting up a new instance of Jira Service Desk. We have set up email address to open new tickets, but we also want to enable users to send a message to a Slack account or to an @ Jira in Slack to open a new ticket.Is this possible?
Gene ...
Hello @Gene Mendez,
Yes, it is possible. There are ways to do it. Please refer the following links which may help you.
https://www.nextup.ai/slack-jira-integration/
https://zapier.com/apps/jira/integrations/slack/2415/add-new-slack-messages-to-jira-as-new-issues
--Best
Sanjana
Will either of these work for Service Desk? One seemed to work on the DevOps, but didn't seem to support Service Desk.
Hey there! Little late to the party but I believe:
both support Jira Service Desk integrations that let you create tickets from Slack!
Hello @Gene Mendez - I know it has been a long time so not sure if you found something here. We created HelpDesk+ for this purpose and would be interested in you giving it a try if you are still looking for a solution.
Our Jira Service Desk Slack integration allows you to create and manage issues from Slack without disrupting your back end process for agents.
Hi @nick - Thanks for reaching out. We have migrated away from Slack and are now using MS Teams. So no need for Slack integration. I am interested in a Teams integration now if there is one. ;-)
Thanks!
halp is a decent native integration for such case. The price is calculated per number of support agents. Halp is great for being a swift support solution.
Obie (now as a part of Lessonly) does more and costs more, since you pay for each user. Obie is great for being kind of "context-powered, easy-to-reach solution for a scattered KB". Powerful and enterprise-ish.
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