JIRA ServiceDesk does not make difference when you make a comment by mail.
Every comment by mail gets public. Is there a way to differentiate it?
Hi @Marcelo Mella,
Unfortunate there is no option. Please see this open suggestion request : https://jira.atlassian.com/browse/JSDSERVER-3499
--Best
Sanjana
It looks like you're new here. Sign in or register to get started.