ServiceDesk: all Issues, where UpdateDate changed after ResolvedDate

Question

Hi, I'm new with Jira and JQL, and after spending a lot of time for researching I could not find an answer for my problem . We're using Jira ServiceDesk.

I'm looking for a filter showing me all resolved issues, where the 'Updatedate' changed after 'resolved status'.

Background for these filter is, we want to see any issues where our customers did any comment or other action with this issue, after we had resolved this.

any ideas?

many thanks and best regards

Stefan

Stefan Bockelmann · Answer

thanks for your answer, but i f I understood it right, the scriptrunner will cost extra?

Morgan Folsom_mqshfv · Answer

Hi Stefan,

Jira does not have an out of the box date compare functionality.

However, Scriptrunner does - https://scriptrunner.adaptavist.com/4.3.1/jira/jql-functions.html#_datecompare

Using the Scriptrunner JQL:

This function lets you compare two dates on the same issue, for instance to find all issues that were updated later than their resolved date:

issueFunction in dateCompare("", "updatedDate > resolutionDate")