nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Can I configure multiple mail handlers with different IMAP Mailbox for the same project?

Abdul Wahid Dalvi

Can I configure multiple mail handlers with different IMAP Mailbox for the same project? Each of these mail handler will create different type of Issue within single project- eg: Task,Bug,Features,Subtask,etc.

Actually, I know it is achievable but I have been informed by our admin team that it will impact jira performance if we create multiple handler to read email from different mailbox.

Our admin is fine to create multiple handler reading email from different folders of a single mailbox. I am finding hard to understand how would it affect jira if mail hanlders connect to different mailbox or read from different folders from same mailboxes. Please advise.

Accepted answers

All comments

Alexey Matveev

Hello,

Once I had a setup like this. We connected one project to several mail handlers, which used IMAP folders. We did not find any performance issues with it. Maybe your case is different. I am not sure. Would be good to hear what your admin exactly says.

Abdul Wahid Dalvi

Thanks you for reverting back. I have been informed that since Jira is already running slow; it would further slow it down if we have multiple mail handlers. Is there a way to grab statistics in Jira to identify what’s causing performance issue?

Alexey Matveev

Unfortunately, there is no silver bullet to solve performance problems. You can follow the general guide:

https://confluence.atlassian.com/jirakb/jira-applications-performance-tuning-229179856.html

And mail troubleshooting guide:

https://confluence.atlassian.com/jirakb/mail-and-mail-handlers-troubleshooting-211649643.html

Abdul Wahid Dalvi

Thanks for these useful links. But is it true that having multiple mail handlers would slow down jira?

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

jira-software

jira-administration