I am receiving this error when trying too set up application links over SSL com.atlassian.sal.api.ne

Question

com.atlassian.sal.api.net.ResponseException: javax.net.ssl.SSLException: Unrecognized SSL message, plaintext connection?

Proxy over SSL. Works when set up with ordinary http.

Shannon S · Answer

Hi Jack,

Can you run through the diagnosis from this page?

* Unable to Connect to SSL Services due to PKIX Path Building Failed

For information on how to review the Jira Server logs and obtain the stack trace, have a look here:

* Where are the application server logs?

You may need to reach out to your server admin for help with this.

One more question; are your Bitbucket/Confluence/Jira instances on the same TLD and are they all using this SSL or only Jira?

Regards,

Shannon

Jack Minchin · Answer

Good Morning,

I managed to bypass the proxy for the applinks by opening a separate http connector, which has pretty much sorted the problems, apart from still getting the following error on the Activity Stream:

In answer to your questions:

1. Im setting up applinks between confluence, JIRA software and BitBucket.

2. Bypassing the proxy but still using SSL seems to provide the same error.

3. How can I find this?

4. I'm using Certbot / lets encrypt.

Thanks,

Jack

Shannon S · Answer

Hi Jack,

I have just a few questions for you.

* What sort of Application Links are you setting up? 
* When you bypass the proxy and use only SSL, does it work? 
* Can you show us the full stack trace that occurs when you receive that error? 
* What is the provider of the SSL?

Thank you!

Shannon