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Hide SD from a portal

Olga Videc

Hello,

I have a question, I have a few SD I use for testing and some other things and I don't want my customers who have jira accounts to see my service desks, I still want anyone email the service desk and be able to create a service request, but I don't want my customer to see them.

Thanks,

BR, Olga

Accepted answers

Olga Videc

I found this plugin

Extension for Jira Service Desk

https://marketplace.atlassian.com/apps/1212161/extension-for-jira-service-desk?hosting=server&tab=overview

It enabled me to hide SD from HelpCenter but everyone can still raise a request via email.

All comments

unknown

Hi Olga,

Change that project permission:

https://confluence.atlassian.com/servicedeskcloud/project-customer-permissions-954239155.html

Joe Kyle

Hi Olga,

Question: do you want to hide specific "Request Types" within a project from the portal or do you want to hide an entire service desk "project" from customers?

Olga Videc

Hi,

I want to hide an entire service desk "project" from customers, but if someone sends a request via email the issue is created, for example a SD that's receiving monitoring alerts.