Auto-assign issue based on reporter's user project role

Question

We use Jira software to support a number of clients with their software projects.

If a client creates a new issue, I want it assigned automatically to one person who is responsible for investigation, triage, and ultimately assigning the issue to the appropriate consultant - we'll call her "Investigator".

However, if the client's consultant creates an issue on the client's behalf, I want the consultant to be able to assign the issue to themselves or anyone else as is typical with a newly created issue.

Right now, both "Investigator" and consultants are all in the project role "Consultants," with clients in the project role "Clients".

I've been able to create a post-function that automatically assigns newly created issues to the Investigator (based on her username, not anything to do with project roles), but I'm not seeing a way to create a conditional post-function ("If reporter's project role = Client, then assign to user=Investigator").

Any recommendations on how to go about this?  I've played around with a few add-ons that may have this functionality but I have not been able to crack it yet.

Lucinda Stroud · Answer

Thanks, Josh.  I ended up going with the semi-solution of just making the "Investigator" the "Project Lead" so that she is the default assignee, while still giving people the option of overwriting the default and reassigning the task at the point of creation.  Your answer steered me clear of setting up a very custom system that would be difficult to maintain.

Josh Steckler · Answer

Hi Lucinda,

Script Runner is probably the only add on that will be able to handle the logic you're looking to implement. You'd have to account for situations where the user is a member of more than one role, etc. I don't think it would be easy to set up and maintain and it would involve writing groovy code.

The only thing I can think of that is built into Jira out of the box is components and component leads. You can have a component lead automatically become the assignee when creating issues.