nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Account has exceeded its user limit error but only 3 users in plan

Mark Baldwin_455bhb

I attempted to push code to our bitbucket account this morning but received the message:

"remote: [ALERT] Your push failed because the account 'xxxxxx' has exceeded its user limit and this repository is restricted to read-only access."

I was surprised to see this as no changes had been made to the account in some weeks (and indeed it was fine yesterday afternoon - approximately 17 hours ago).

I've logged into the account and can see only 3 users on the plan (settings -> users on plan). We're using the free plan which looks to allow 5 users so I guess there must be some users elsewhere which I can't see?

Can anyone tell me where else I should be looking or if this might not be user / plan related?

Thanks

Accepted answers

All comments

Ana Retamal

Hi Mark, welcome to the Community!

I've checked your Bitbucket Cloud account and I can confirm that're under the 5 user limit, so you shouldn't be having any issue. Can you let us know the name of the repo where you're trying to push these changes?

Cheers!

Ana

Mark Baldwin_455bhb

Hi Ana,

Thanks for the response. It does appear that the repository that isn't allowing push access is not one that I own, hence the confusion. It's actually the 'haatch/elevaate' repo owned by my colleague Glen.

To add to my woes he's unavailable at the moment for a few days so we can't access it to either remove users or update the credit card details!

I assume there's no way of recovering this situation without him? I'd even settle for having my user removed from the account if it meant the rest of the team could work.

Thanks,

Mark

Ana Retamal

Hi Mark! Are you still experiencing this issue? I've checked the account and repo you mentioned, and they both look fine. The account is not exceeding the plan, so all of you should be able to push with no issues, and also the repo is okay and under the 2GB limit, so nothing that should be preventing any pushes.

If you're still having trouble, please send us a screenshot of the message you get, and ask one of your colleagues if they're also having issues so we get more information to troubleshoot this.

Best regards!

Ana

Morne De Villiers

Hi Ana

We are experiencing a similar issue. Our Team Plan states that we are on the Premium Plan and I have currently 7 users associated with it. Although, when we go into each member's individual account settings, it states that they are on the Free Plan.

With the result that they are not able to push to the repository since their "limit has been exceeded".

Hope you can assist. Is there any specific information I need to provide?

Regards

Morné

ekanem

Hello Ana,

I'm having similar issues even though all repos are within the 5 member limit.

Please help

Ana Retamal

Hi, I've checked your Bitbucket Cloud account associated to this email address and I could see it's under the 5 user limit. I've also seen that you're part of other 2 accounts but they're also within the 5 user limit. Were you referring to repos that are hosted in different accounts?

Can you send us a screenshot where we can see the message saying you're over the limit?

Thanks!
Ana

Jesus Quevedo

Hi I'm having the same issue at work, we're just 2 users and when I try to make a push to the main repo, it saids the user limits error the account is GoKapitalDevelopers

Rafael Braga_1miiw8

I`m having the same issue, except my team account has 6 users and I've upgraded it yesterday to a standard plan. One of my colleagues received the error message while pushing. I did nothing but clicked on the "update" button and he managed to finish his push.

He only had this issue with a feature branch created in bitbucket. If he created the branch locally on SourceTree and then just finished the feature (without ever pushing his feature branch) and then pushed develop, he didn't get the error message.

My team account's name is archipelagus.

Bruno Pessanha de Carvalho

I am also having the same issue. I only have two repositories with two users in each.

Rodrigo Paiva_57galm

I am having the same issue. I only have one repositories with two users in each, that i made

Tak Yamada

I've tested with 2 accounts I have, and I'm getting the same issue.

CrazyTim

I had a similar issue. Once I "updated" my billing details a second time after upgrading to the standard account it worked and I could commit. Either that or just trying to commit a second time fixed it. Not sure what went wrong. I'm using source tree.

Manoj_28ogpd

I am having the same problem. I have only 2 users still getting the user limit error. It is so ridiculous

Manoj_28ogpd

WHY ANYONE FROM SUPPORT IS NOT SOLVING THIS ISSUE. ?????????

Seven Zhang

it's fine when i change the repo url from https://xxx to git@xxxx

Ana Retamal

Hi @Manoj, I've checked your account and I can see it's already at the limit. There're 5 users with access to your repos. You'll be able to see them at https://bitbucket.org/account/user/<username>/plan-users/ (make sure to replace <username> with your actual username).

Let us know if you have any questions,

Ana

ccarrascom

Same problem here

Xyno Web

I push the code with single user (owner) but same the issue.

Ana Retamal

Hi @ccarrascom, I've checked the Bitbucket account associated to your email address and I could see you're over the user limit -there are 7 users with access to your repos. You'll need to remove 2 of them. You'll be able to see them at https://bitbucket.org/account/user/<username>/plan-users/ (make sure to replace <username> with your actual username).

Let us know if you have any questions,

Ana

Ana Retamal

Hi! Your personal account is under the limit as you said, however the account where you're trying to push is over the user limit -there are 6 users with access to repos on that account when the limit for the free plan is 5 users. If you have admin permissions on that account you'll need to go there and remove one of the existing users, otherwise you'll need to contact the admin. Alternatively, the plan will need to be upgraded to Standard.

Hope that helps!

Ana

Xyno Web

Hi, How can i remove the existing users? I am admin (have all bitbucket access). Even i try to push code using my admin account but same 402 error (exceeding user limits).Please guide me.

Regards;

Glenn Karlsen

Tak Yamada

I had a few repos that were shared with others, and as soon as I removed them, it started working again.

Glenn Karlsen

I don't have any repo shared with others. Still have this error.

Ana Retamal

Hi @Glenn Karlsen ! I've checked your account and indeed it is under the 5 user limit. Which repo are you trying to access when you get that message? Can you send us a screenhot?

Cheers!

Ana

Ana Retamal

Hi @Xyno Web , sorry that I missed your question! Do you still need help with this?

If you want to remove users from your account, you can do it from https://bitbucket.org/<username>/<reponame>/admin/access (remember to replace <username> and <reponame> with the real names).

Let us know if you need further assistance.

Have a good day,

Ana

aleksandr_namanyuk

hi, also have the same issue and 3 users in the plan...

Ana Retamal

Hi @aleksandr_namanyuk , welcome to the Community!

I've checked your Bitbucket Cloud account and I could see you have 6 users, which is above the limit for the Free plan. If you don't want to upgrade, you'll need to remove one of them. You can do that from https://bitbucket.org/<username>/<reponame>/admin/access (remember to replace <username> and <reponame> with the real names).

Let us know if you need further assistance.

Have a good day,

Ana

MKRNaqeebi

Hi, also have the same issue and I have 3 users, should have 5
How I know I have 3 user https://bitbucket.org/<username>/profile/members. After reading all replies I did few steps
1. I open user access page for every repository https://bitbucket.org/<username>/<reponame>/admin/access

2. Remove all the users
3. Put all users in groups
4. Check members again https://bitbucket.org/<username>/profile/members.
Now I can add upto 5 user
Note: If same user exist in repository user and group may count 2 user, same for if user exist 2 repositories' user

Thanks
M Kamran Naqeebi

Ana Retamal

Hi Kamran, welcome to the Community.

I've checked your account and I can see you already reached the 5 user limit.

Keep in mind that the URL you shared is to see the number of members in a team, for indicidual accounts you should use this one: https://bitbucket.org/account/user/<username>/plan-users/

Regarding your note, I'm not sure I understand what you mean:

Note: If same user exist in repository user and group may count 2 user, same for if user exist 2 repositories' user

The user should only count as one, regardless of in how many groups or repositories he belongs. If you see a case where the same user is being counted multiple times, please let us know as we'll need to investigate that.

Hope that helps!

Ana

ingbrzy

Hello @Ana Retamal

I have same issue even we have just 5 users in the team..

could you check "miuiandroid" account please..?

thank you

ingbrzy

OK solved.. we were 6 there.. sorry..

Ana Retamal

Welcome to the Community, ingbrzy!

I'm glad you could figure this one out If you need anything else, make sure to submit a new post and we'll be happy to help.

Have a nice weekend,

Ana

Diego Alberto Zabala Betancur

Hi Ana,

Thank you very much for being so active in trying to solve this problem. At the moment I have the same problem, but the administrator of the bitbucket account has already eliminated the surplus of users (more than 5) and I still cannot push the repository. I wanted to know if the change takes some time to be reflected.

Ana Retamal

Hi there,

The change should be almost immediate @Diego Alberto Zabala Betancur

I've checked the affected account and I can see is well under the limit, so you shouldn't have any problem when pushing to the repository. Can you check again and let us know if the operation is successful?

Cheers,

Ana

kschnack

I'm experiencing the same thing all of a sudden. As far as I know i'm only me 🤷‍♂️

Rodrigo S_ Chavarria Rivera

I'm having the same error from today

edwinx101

I'm having the same error

Diego Alberto Zabala Betancur

Hi Edwin, I was experiencing the same error because the suite administrator in Bitbucket was changing the type of payment plan to free without informing the rest of the team.

Check it.

tom wuyts_go6wbt

Hi Atlassian,

Could you check the 'fris_dev' repository? I have 5 admins and the same 5 developers configured for bitbucket.
The 5th person still gets an error.

Tom

Nazarii Balkovskyi

Hi,

I have the same issue. There are 5 users in our account.

I'm not the owner. We upgraded the plan but still getting the same issue.

Can you please take a look at why it's happening?

zuev egor

The same thing happens to us after upgrading the plan

practicas24

Hi Atlassian, We´ve got a problem where we only have 2/3 user and when I try to accept my invitation, an error appears and this is it´s content, could you tell us what it´s wrong?

boscosoft.mapp7

same issue

Blake_mz29em

We are getting the same error even though we are 5 people in the project.

ikivilev

I am experiencing the same issue since yesterday. We have only 3 users in the repo. And we've been using this repo for 2-3 months now with no prior issues. Does anybody know how to fix this?

marukqs

The same issue with my account. Only three users.

devang-coco

Having the same issue with 5 users only. I was able to extend the invite to the last user for one repository, but for second repo, it is showing the following error:

"The owner of this repository is already at their plan limit and will need to upgrade before adding more users."

fabrizio.nahum

I had the same problem with a new user I was inviting, and removing the eccess users from the project did not help. I had to remove him from other repos in order to grant him access.

Jeong HyeIn

Hello. I'm inquiring because I'm experiencing the same problem. There was a problem from the time one of the existing users, 'A', was changed from write permission to read permission. 'A' was a user who registered a security key in [Personal Settings-security-SSH key] and set up git, so I tried as below because there were some suspicious things.
1. Change 'A' permission from read to rewrite
2. Change git SSH security setter from existing 'A' to me
3. Remove the 6th added user and reduce it to 5 people.
4. Attempt to switch to HTTPs because I thought it was an SSH connection problem.
5. Remove the 'A' user, which was the starting point of this problem, and reduce it to 4 people.
However, it is still unresolved and indicates a 402 error. Some of the answers here said that it might be a problem caused by the manager's change of the plan, but would it be in that situation? I'm inquiring because it hasn't been solved even if I keep trying for a few days.

jimmy darji

I Have Same Problem

will you please take a look in to it please

Terfa Akpagher

hi, i am experiencing something similar, can you assist?

darrenwh

The way to get around this is to go to your repository page like https://bitbucket.org/{account name}/{reproname}/src/master then click on the invite button to the left of the clone button, this will then take you to the correct page to add users that's limited to 5.

Screenshot 2024-06-01 at 18.47.13.png

Screenshot 2024-06-01 at 18.48.44.png

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

bitbucket

bitbucket-cloud