Linked issue automatic

Question

Hi, Is there any way to do the automatic link in the created incidents, or some way to put the create issue in epic in the incidences of task type and others?

I need that when I create an issue, it will be linked automatically from the issue where I am creating it.

Thanks!

Raynard Rhodes · Answer

Depending on how you want to execute, you can use a post-function on a specific workflow or you can use Global Automations. For Global Automation below is what I use, now to explain it...

When the component changes (You can use When: Issue Created)

And the component is AAMB-Security

Then Create a new ticket, in another project called ASEC with the Issue Type "Helpdesk Escalation"

Link initial issue to the most recently created issue (which is the escalated ticket)

I go a step further by creating a Branch Rule that will affect the most recently created issue by adding watchers from that component, so they are notified of changes

Then I send an email to the team so they know a new ticket has been submitted.

Raymundo López Guzmán_n2mbf0 · Answer

Hi Raynard  how did you do that? I have too automation for jira, can you explain me please ?

Raynard Rhodes · Answer

Do you have an automation add-on? I'm using Automation for Jira and it is possible.