Evaluation Questions

Patrick Chartrand

Does Jirra Support the following:

AD Integration

User Portal

Knoweldge Base (Internal & External)

Email Integration

Survey

Reports

Round Robin (Ticket Assign)

Group Agents in tiers

Mobile apps

Inventory

In app Purchasing

Office hours

API

Custom Workflows

Text Search

Task Priority

Custom Fields

Custom Ticket Views

Thiago Ribeiro [Adaptavist]

You will not find all of those topics on JIRA but on Atlassian Suite (either Confluence, JIRA, JIRA Service Desk or JIRA CORE) you will:

 

AD Integration - Atlassian Suite

User Portal - Atlassian Suite

Knoweldge Base (Internal & External) - Confluence

Email Integration - Atlassian Suite

Survey - Confluence

Reports - Atlassian Suite

Round Robin (Ticket Assign) - JIRA, Service Desk

Group Agents in tiers - Service Desk

Mobile apps - Atlassian Suite

Inventory - JIRA and Confluence

In app Purchasing - Atlassian Suite

Office hours - Jira Time Tracking - JIRA/Service Desk

API - Atlassian Suite

Custom Workflows - JIRA/Service Desk

Text Search - Atlassian Suite

Task Priority - JIRA / Service Desk

Custom Fields - JIRA / Service Desk

Custom Ticket Views - JIRA / Service Desk

If you need more information let me know and I can point to one of Adaptavist Consultants