Atlassian Support VS User COmmunity

Question

I keep trying to contact Atlassian Support/Help Desk and continually get pushed here to ask the community.

It seemed that I had more actually Altassian Company support before I purchased a license.

What level of license purchase does someone need to get help?

unknown · Answer

I guess Atlassian never considered - or maybe you did - that a small group of people might be doing R&D plus support for a much larger group of at least 500 people who depend on our experience and recommendations to know what to purchase or not purchase from Atlassian.

Thank God for your your User Group - who I assume are only being paid with "badges". They are very bright and give fast and accurate answers.

unknown · Answer

Sure, I understand. You support evaluation licenses so people can get a feeling for how supported they will be by Atlassian and then the when people buy a license you switch to a money driven support formula and don't provide support for "Starter licenses".

AnnWorley · Answer

Hi Jim,

It is true that you can open a support request with an evaluation license but not with a server starter license. We announced it in July 2017. Please check out the blog for the rationale behind the decision: We’re updating our support offering for server starter (10-user) licenses

Although we do redirect starter license questions from the support service desk to this forum, we don't leave it solely up to other customers to support them. The Community is staffed by Atlassian support engineers.

Thanks,

Ann