Auto-Assign Issue Based on the Category

Question

Hi,

I would like to know if there is some way in Jira Service Desk (Cloud) to set an automation in order to auto-assing a new issue based on the categorization selected by the requester. I.e.: If the categorization of the issue is "Computer Issues" then assign the ticket to the IT group.

Thanks
Javier

Jack Brickey · Accepted Answer

You should consider using automation for this. The other options is to simply use queues based upon the request type. This works well if you have a group of folks that need to process a certain request type.