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Help with permissions to my Jira Service Desk: Signup is not currently available

unknown

I have set up service desk rather than straight Jira to alleviate cost of accounts. For service desk I understood "customers" (in my case employees) can create a ticket via email or the service desk form.

I have one employee who is not a user trying to submit a ticket and it is getting tied up with the email handler with the error "Signup is not currently available". I have attached my permissions screen and the error handler. Can someone help me out of this hole I am in?

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Knut Arne

Hi,

Have you activated the public signup on a global level as well? Not only in the project?

This is described here: https://confluence.atlassian.com/adminjiracloud/global-customer-permissions-895930616.html

unknown

My settings seem right...can you review?

Knut Arne

That setting seems OK, but saw that your original post with pictures was the "Site Settings" in global user management page.

Have you checked the project's "Customer permissions"? Default this is set to "Customers my team adds to the project" regarding "Who can access the portal and send request to 'project'"..

You can find the "Customer permissions" in the "Project settings" for the corresponding project..

URL example: https://subdomain.atlassian.net/servicedesk/admin/PROJECTKEY/customer-permissions

unknown

thanks for this. I followed your steps and I cannot go to site settings it tries to take me to the queue and that won't resolve

Help please

unknown

I used G Suite and now I have all of the employees licensed as Jira users :-( Ugh!

Nic Brough -Adaptavist-

Change the group(s) that have "can log in" access in the "manage applications" admin section.

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