The reporter specified is not a user when creating a ticket.

Question

User is taken from AD, the account is unlocked and synchronization is up to date.

When creating a ticket, the field Reporter recognizes the user but returns a "tje reporter specified is not a user".

This happens with some users, the rest works fine.

I couldn´t get a pattern with the users that failed, and also happened that a user that used to fail, started to work "magically".

I don´t know what can be happening, can you help me?

Thank you!!

Monitoreo-Pronto · Answer

Hi, is there any bug about these? Or could it be something withh AD sync?

At the time AD sync seems to be perfect, I also forced it and was done successfully (I have 3 domains synchronized, all of them working fine and up to date sync).

Thank you!

Monitoreo-Pronto · Answer

We are not using JIRA Portal yet, this happens through JIRA Interface.

Steven F Behnke · Answer

Can you confirm this happens with customers through the portal, or users through the JIRA interface?