Jira Service Desk - Changing the default list view of "My Requests" or "All Requests"

Question

In the list view of issues off of the Help Center, our customer gets just a few columns to see. We have customized some fields for when they submit a request.  How can I add those fields (and any other) to this customer list so we can provide more information to this issue list?

Karolina Lasoń [Deviniti] · Answer

Hey @[deleted],

We, at Deviniti, created My Requests Extension for Jira Service Desk. It gives you, as an admin, the possibility to configure which fields can be displayed on My Requests page, which of them are visible as columns by default, and also define which user group can use a specific field. Then your customers can add, change and reorder the columns on My Request page and filter issues by specific Service Desks, Organizations, Request types and Statuses. For more details, I recommend you to go to the app's documentation.

I need to mention that for now, our app is only available for Server.

Hope this helps.

Cheers,

Karolina

unknown · Answer

Thanks.  I spent too much time searching old posts. This got me right to the info I needed.

Manon Soubies-Camy · Answer

Hello @[deleted]and welcome to Community!

This has been discussed many times:

* Is it possible to customize the columns in the list of opened issues seen by the customer?
* Configuring (add new) grid columns in requests grid on customer's portal
* JIRA Service Desk portal - add additional filter columns, sort on results columns

TL;DR: watch the Atlassian feature request and the Extension for JSD app since they're supposed to release this feature soon

Hope this helps,

- Manon