JIRA Service Desk portal - add additional filter columns, sort on results columns

Our external customers using our Service Desk portal would very much like to be able to search on other custom fields that we have added to form.  Is there a way to add that (example:  We have added a field for external ticket number which allows them to reference back to their own internal ticketing systems cross referenced against our JSD issue number.)

We would also like to be able to SORT on the results columns (would be  more meaningful if they could see all issues "In progress" vs "waiting on customer" vs "submitted"(means received but work hasn't started yet).

Ideas?  Products?  THIS WOULD BE AN EXTREME IMPROVEMENT TO THE PORTAL PRODUCT MAKING IT COMPETITIVE AGAINST PRODUCTS LIKE ZENDESK,     

1 answer

0 votes
Lucas Bugs Atlassian Team Oct 11, 2017

Hey Sonya,

 

You're talking about the columns with information on issues that the customer has access through the customer portal, right? If so, at this time it is not possible to change the columns on the customer portal using Jira's native tools. A feature request exists to change this, and we encourage you to vote for it.

 

https://jira.atlassian.com/browse/JSDSERVER-4580

 

Note that it seems like some third party plugins are able to achieve this - some of them are suggested on the feature request's comment section.

 

Cheers,

Lucas

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