Our external customers using our Service Desk portal would very much like to be able to search on other custom fields that we have added to form. Is there a way to add that (example: We have added a field for external ticket number which allows them to reference back to their own internal ticketing systems cross referenced against our JSD issue number.)
We would also like to be able to SORT on the results columns (would be more meaningful if they could see all issues "In progress" vs "waiting on customer" vs "submitted"(means received but work hasn't started yet).
Ideas? Products? THIS WOULD BE AN EXTREME IMPROVEMENT TO THE PORTAL PRODUCT MAKING IT COMPETITIVE AGAINST PRODUCTS LIKE ZENDESK,
You're talking about the columns with information on issues that the customer has access through the customer portal, right? If so, at this time it is not possible to change the columns on the customer portal using Jira's native tools. A feature request exists to change this, and we encourage you to vote for it.
Note that it seems like some third party plugins are able to achieve this - some of them are suggested on the feature request's comment section.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs