Jira Software - service won't start

phuddleston@library.msstate.edu

We have a locally hosted server.  It is running JIRA, JIRA service desk, confluence and BitBucket.  They are all operating on different ports.  This is a Windows 2016 Server and we are using PostGRE SQL.  It appears that bitbucket, elasticsearch for bitbucket, confluence and JIRA are all installed as a service.

Everything was working, but was slow.  Eventually, the web interface stopped responding and we could not access it.  After looking at the server, the JIRA software was using over 2 GB memory and 80% CPU of the computer.  There are 4 cores @2.6 GHZ.

We tried to stop the service, but it would not stop.  After waiting a long time, we restarted the server.  After that, only the confluence service restarted.  All of the others quickly respond saying: Atlassian JIRA service terminated with the following service-specific error: Incorrect function.  EventID:7024

The co

Earl McCutcheon

Hello,

Can you try running Jira using the bat file which is located here using command prompt - 
$JIRA_INSTALL/bin/start-jira.bat

This should bypass the service and run Jira, if this starts then it could mean that the Jira service on Windows may have been corrupted and the service may need to be recreated by following the instructions here -Running Jira application as a Windows service.

If this works I would recommend the you remove the service from Windows via command prompt (run as administrator) using the command -

service.bat remove JIRA

Or if above does not work use -

tomcat8 //DS//JIRA

Then install the service again with -

service.bat install JIRA

Then try starting Jira again from the services, and let us know how it goes.

Regards,
Earl