I have a new service desk team that I want to always use the "Raise a request" feature when entering a ticket for a client. I want it done that way so we never have the issue of tickets w/o a request type.
Here's the problem - As a service desk team member, you don't see hidden request types when you use "Raise a request". It shows the team member the same portal that it shows the client.
Is there a setting somewhere to allow hidden requests to show to service desk team members or do they have to A. create the issue and then add the request type or B. Use a public request type and change it later? Both options are clunky and don't help streamline processes.
