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Trouble assign new user to ticket

Constance Tanguy

Hello,

We have created a new user creo@natexo.com

The problem is that as a part of Production team, we need to assign to him tickets from the Production department project , but we can't. It say that he doesn't exist.

Accepted answers

Victor Mutambuki

Constance,

Have you added the member as a user in the project? Have you given the user permission to be assigned issues (project permission)?

Victor

All comments

Victor Mutambuki

Constance,

Have you added the member as a user in the project? Have you given the user permission to be assigned issues (project permission)?

Victor

unknown

Hi @Constance Tanguy,

Has the user of that email registered their address with your instance when you set up their account? I have to assume the user has not logged in yet and Jira treats this as an inactive user until the registration email link has been used.

Are you able to check this?

Thanks

Constance Tanguy

My bad! The guy just wasn't active in the project!

thanks for your help anyway!

Constance Tanguy

Hello Victor,

You are right, it was as simple as this!

Thanks!

Victor Mutambuki

Thanks. Please accept the answer for future users who might have the same issue.

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