Highlight Different Customers

unknown

Hello,

Using JIRA Cloud and would like a way to highlight customers almost on an IF THIS, THEN THAT format.

Essentially we offer two different support contracts to our customers and want to identify this on the ticket based on the customer / organization.  For example 'IF <customer> = "Customer ABZ" THEN populate <support contract> with "Contract Type 1"

I know I could do this in a queue using JQL but really need it to be a field on a ticket.

Thanks,

Matt

Jack Brickey

You can create a custom field called “contract level” then run a query to result in the customers that have a certain contract type and then bulk edit to set the “contract level”. If you use Organization feature and your customers are unique to an organization and the contract level is on an Organization level then you can continue to set the field on new issues using automation.