nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

display auto-response filter

Makoto Taguchi

Hi,

We set up the email forwarding from gmail address to JIRA to create tickets automatically, and I see the tickets aren't created automatically if the email has auto-response setting.

https://<jira host url>/secure/admin/SDMailInfo.jspa

The message was rejected because it is auto-reply mail.

Is there any way to disable this?

Accepted answers

All comments

Ton

Hi Makoto, Your Jira is Cloud or Server?

Currently, the Email processor from under the Global Mail Settings will filter out:

auto-replied emails
mails marked as spam
delivery status notifications
emails originating from a JIRA instance

In certain situations, automatically generated emails from alarm systems or automatically forwarded emails, can have a different value than "no" set for the Auto-Submitted header of the email.
This will cause the email to get filtered out and not get further processed.
The AutoReplyMailFilter filter will prevent these kind of emails from creating issues in Service Desk.

Please provide an option to white-list email addresses to prevent them from being discarded as invalid emails under the Service Desk Email settings.
Alternatively, provide an option to disable any of the above mentioned mail filters from the Service Desk Email settings section

WORKAROUND

NB: This workaround is not possible in Atlassian Cloud.

Navigate to Administration - Add-ons - Manage add-ons
Look for JIRA Service Desk plugin and expand the section
Expand the XXX of XXX modules enabled
Disable these responsible modules of Service Desk:

SD Bulk filter(sdBulkFilter) for messages marked as spam
SD sent from JIRA filter(sdJiraFilter) for messages originating from a JIRA instance
SD auto reply filter(sdAutoReplyFilter) for messages with a different value than "no" set for the Auto-Submitted header

The provided workaround will apply to all emails processed by the filter, which can cause incorrectly created issues. Being able to white-list addresses should prevent this from happening.

https://jira.atlassian.com/browse/JSDSERVER-1924?_ga=2.14452851.558196609.1531402911-2055086674.1528306036&_gac=1.115943412.1528494963.CjwKCAjw0ujYBRBDEiwAn7BKt-1VvLLdEXwQ3H6dhYaNGhPl5DvLARwT-m4nRzeXBcuLOkkQ9GjHBRoC1D0QAvD_BwE

Makoto Taguchi

Hi, thank you for the answer. We use Atlassian Cloud. So does this mean there is not work around to filter auto reply filter if we use JIRA cloud?

Joshua Sung

Any update about this? There has been a mistake in the filter in my Cloud instance as well.

Thanks,

blarsonrp

WE need this as well from Cloud.

Giacomo Esposito_n0k3lb

Hi,
I'm using JIRA Service Desk 3.16.0and JIRA Service Desk is not present in add on list.

Where can I do this configuration on server version?

Thanks in advance

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-desk

jira-service-desk-cloud