Add field "notification" to create screen

Question

Hi,

we are evaluating Jira Service Desk with its features.

At this point, we would like to have a button or something else on the create screen in the portal where our customer could turn notification on and off.

Is this possible? We've Scriptrunner plugin installed and could use this.

Thank you and best regards

André

Andre Schäfer · Answer

Hi,

thanks for your answer but this is not a answer to my question.

I'd like to place an Button on create screen so that users can decide if they dont want to get an notification. This notification would turn off sending emails.

Gezim Shehu [Communardo] · Answer

In the portal you have this option:

Also if everything is configured as default, and an initial email is sent to the user saying that:

"We got your request....."

You also have an email clickable link to do the same thing, disable notifications for that request.