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Epics not showing up in the left panel in Scrum Board

Harri Nevanlinna

We have a problem with the EPIC panel in the Scrum Board.

The left panel shows ONLY all issue types of type = Subtask.

All Epic-issue types are displayed in the normal backlog (on the right side). No Epics are displayed in the left panel.

When checking the configuration, we found out that Custom fields Epic Color, Epic Name and Epic Status had for some reason parameter "Issue type(s) = Subtask".

We unlocked those fields and changed the value for Issue type(s) from "Subtask" to "Epic".

However, the left panel is still showing only subtasks in our Scrum Board.

Any help appreciated.

Issue with Epics.png

When selecting "Create Epic" it says in the pop-up window for new Epic "Create subtask" - see picture:

2018-07-10 14_01_35-Create Sub-task - Tasks.png

Accepted answers

All comments

Sana Safai

There might have been some change in the ID number of your instance, so that the issue type IDs have been switched between epic and sub-task. When did you notice this change? What did you do right before you notice this change? Migrate the system or modify the database in some way?

Harri Nevanlinna

We have never used the EPICs / Scrum Board earlier. We noticed this when we started using the board.

Harri Nevanlinna

Do you know which db tables this information is stored?

Sana Safai

try the issuetype table, see https://developer.atlassian.com/server/jira/platform/attachments/jira-7-9-2-database-schema.pdf

Taylor Sharpe

To all, I had the same issue and found that it all was due to the fact that a large number of my team's epics had been moved to Done in "Epic Status" which is different to "Status".

I never knew this other "Epic Status" existed, so didn't even know to look for it when trying to triage the issue.

Here's a JQL you can edit and use to find if this applies to your epics too:

project = "ENTER PROJECT NAME" AND issuetype = Epic AND "Epic status" = Done ORDER BY Rank ASC

You can then bulk change the ones you need to revert back to 'Open' using the Tools menu in the Issue Navigator.

I hope this helps others.

Dennis T

Yep it was the Epic Status field for me.

Noyan

It solved my problem, thank you.

Xu Yin_uszjt7

it works for me! thank you!

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