We are using JSD cloud and I want somehow to see all tickets created from a specific customer or a specific email extension (e.g. @mycustomer.com). Is it possible and how we could manage it?
Hello,
Try to execute the following JQL query:
reporter = "customer name"
Hello @Eleni Theodoridou,
In addition to @Alexey Matveev answer, if you've grouped your customers by organization, you can use the below JQL query:
Organizations = "organization name"
Or:
Reporter in organizationMembers("organization name")
The complete documentation is available here: Group customers in organizations.
Hope this helps!
- Manon
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