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not displaying incoming emails

Valis ServiceDesk

HI,

I can see the linked gmail account emails are getting ready automatically but i cannot see any tickets under all queue.

Accepted answers

All comments

Hi there,

If your Service Desk email channel is all set up, you'll want to use this to see why the incoming emails aren't creating tickets:

Troubleshooting issues with the email channel

Let us know if you have any trouble with that!

Regards,

Shannon

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