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Remove SLA Completely

Christophe Charles

Hi Team,

How to remove the SLA section completely from the "Service Desk Project"?

Kind Regards,

Christophe

Accepted answers

Christophe Charles

ok Thank You @Bastian Stehmann

All comments

Bastian Stehmann

Hi @Christophe Charles,

welcome to this community.

If you remove the SLAs in project settings, then the SLA Section in the issues will no longer be shown.

Christophe Charles

Hi @Bastian Stehmann

Yes it's that I want to do.

Christophe Charles

But how to remove it, I can't see?

Bastian Stehmann

Go to Project Settings -> SLA, there should be a List of all defined SLAs.

There you can delete them.

Christophe Charles

ok Thank You @Bastian Stehmann

Ron Chan

Hi, I'm not sure what version you're on but we just upgraded to 7.12.3 and there's no way to remove the SLA section on the ticket. It seems to be a known bug https://jira.atlassian.com/browse/JSDSERVER-5938.

Juvenal Manfrin

This is just what I was looking for! Thanks @Bastian Stehmann

Richie_Rich

WELL -- if you have versions of ServiceDesk less than 4.2.0 (where this is fixed)...

See page: How-to-completely-remove-SLA-from-my-Jira-Service-Desk -- Answer 2

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