JIRA Software 7.10.2 upgrade creates a new Linux username jira1

Jiri Pik

I have just upgraded JIRA Core and JIRA Software to 7.10.2. 

For unknown reason, the latter created a new user jira1, in addition to the usual user jira.

Why did this happen? And how to delete the user and make Jira Software use the user jira as usual?

 

wget https://<a href="https://confluence.rocketedge.com/display/JO/product-downloads.atlassian.com/software/jira/downloads/atlassian-jira-core-7.10.2-x64.bin" target="_blank" rel="nofollow noopener noreferrer">product-downloads.atlassian.com/software/jira/downloads/atlassian-jira-core-7.10.2-x64.bin</a>chmod a+x atlassian-jira-core-<a href="https://confluence.rocketedge.com/display/JO/7.10" target="_blank" rel="nofollow noopener noreferrer">7.10</a>.2<a href="https://confluence.rocketedge.com/display/JO/-x64.bin" target="_blank" rel="nofollow noopener noreferrer">-x64.bin</a>./atlassian-jira-core-<a href="https://confluence.rocketedge.com/display/JO/7.10" target="_blank" rel="nofollow noopener noreferrer">7.10</a>.2<a href="https://confluence.rocketedge.com/display/JO/-x64.bin" target="_blank" rel="nofollow noopener noreferrer">-x64.bin</a>  wget https://<a href="https://confluence.rocketedge.com/display/JO/product-downloads.atlassian.com/software/jira/downloads/atlassian-jira-software-7.10.2-x64.bin" target="_blank" rel="nofollow noopener noreferrer">product-downloads.atlassian.com/software/jira/downloads/atlassian-jira-software-7.10.2-x64.bin</a>chmod a+x atlassian-jira-software-<a href="https://confluence.rocketedge.com/display/JO/7.10" target="_blank" rel="nofollow noopener noreferrer">7.10</a>.2<a href="https://confluence.rocketedge.com/display/JO/-x64.bin" target="_blank" rel="nofollow noopener noreferrer">-x64.bin</a>./atlassian-jira-software-<a href="https://confluence.rocketedge.com/display/JO/7.10" target="_blank" rel="nofollow noopener noreferrer">7.10</a>.2<a href="https://confluence.rocketedge.com/display/JO/-x64.bin" target="_blank" rel="nofollow noopener noreferrer">-x64.bin</a>

 

 

Daniel Eads

Hi Jiri,

This can happen when the installer is unable to determine if it created the previous jira user or not.

You can follow the steps outlined in this knowledgebase article to resolve the situation. This just involves removing the duplicate 'jira1' user and setting the permissions/scripts back to use the standard 'jira' user.

Cheers,
Daniel