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Disable customer notifications

Summer Elliott

My team needs to be able to disable notification emails to the Reporter when they Close / Resolve for one of our JSD Projects.

We have already set this up in Settings > Customer Notifications > DISABLED

But the system is still sending notifications to the customers that created the ticket.

Do I need to adjust an automation or something?

thx!

Screen Shot 2018-06-29 at 9.24.32 AM.png

Accepted answers

Victor Mutambuki

Can you check if there's an existing one relating to that issue?

All comments

Victor Mutambuki

Summer,

It's worth a try if you've an automation rule touching on that issue.

Victor

Summer Elliott

Hi Victor,

Do you know what automation I could set up? I have been trying them out but can't seem to find one that states: Don't Alert User.

Maybe I am missing something?

Victor Mutambuki

Can you check if there's an existing one relating to that issue?

Summer Elliott

Good call, I will dig around and see if I can find one.

thx!

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