SLA time display to customer

Question

Hi ,

My customer wants to see SLA time on his dashboard.

Is it possible? if yes , where i can update the settings.

Rodrigo Baldasso · Answer

Hi Sunita,

This is not natively possible (here's the feature request: JSDCLOUD-325)

However, there's a plugin called Customer Reports for JIRA Service Desk, that provides the ability for your customers to see the SLA reports for their tickets.

-Rodrigo.

Yogesh Mude_u145qk · Answer

Hi @sunita yadav

Do you mean on Customer portal?

If yes, then right now it is not possible.

Here is the future request has been raised by users please vote and watch.