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Not able to see User Settings as ADMIN

Saurabh Saxena

I am not able to see user settings to change password of users. I am admin.

Also need to change the email id of users, but not allowing me

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Yogesh Mude_u145qk

HI @Saurabh Saxena

Welcome to the community!

Could you please confirm that you have been logged in as an Admin?

If yes, then you should be able to see add/edit the user settings.

Saurabh Saxena

yes I am logged in as Admin , but could not see

Yogesh Mude_u145qk

Are you using LDAP for user management?

Saurabh Saxena

my email id is my user and email id we bought from Outlook365.

No LDAP

Yogesh Mude_u145qk

Are you using Fisheye for the first time?

If yes then after installation of Fisheye you need to create a user with login ID and password.

Once done this user will not have the admin access.

For Admin access, you need to login..At the footer, you will find in Administrator link in Yellow color, click on it and then log in.

Saurabh Saxena

Could you please share the Administrator Link ? I am not seeing any link or yellow line as you suggested. Thanks

Saurabh Saxena

https://id.atlassian.com/login to login to myaccount

providing my username and password \

Then I am logging to domain.atlassian.net and it is asking mu username ad password and correctly login

then settings--> user management-->users ( getting list of users)
Click on user
Upper right getting options as LoginAsUSer , Edit, Reset Password , Deactivate
Clicking on Edit, will only allowing me to change name
Clicking on Reset Paswword.. sends the link to user
Deactivate - delete

No Place I am seeing any change password or email change options

Yogesh Mude_u145qk

Are you talking about On-premise(self-hosted) fisheye server right?

There is no fisheye cloud available then why you are login to https://id.atlassian.com/login and all.

Saurabh Saxena

I am not using Fisheye

and JIRA on Cloud .. not on premise

Yogesh Mude_u145qk

ahhh..as you have been tagged as a fisheye/crucible so I was provided the information about it.

In my earlier comment also i was asked you is what are you using fisheye first time?

Ok, no worries go to the user profile on jira cloud then change the password.

As you mentioned in your comment using reset password also you can change it.

Saurabh Saxena

Thats what I am saying.

I am not able to change the users profile and change passowrd or email id for any users despite I am admin

also.. reset password will send the email, however the email does not exist, so want to change the email instead deactivating the user

Yogesh Mude_u145qk

It's better to raise a support ticket to Atlassian as it is Cloud.

They will help you in a better way.

Saurabh Saxena

Thanks Yogesh.. Raising a ticket to support team

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