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Connecting Jira to existing BitBucket account

jonathanmsmith

I'm trying to connect Jira to an existing BitBucket account, however, I get the following error:

Screen Shot 2018-06-26 at 12.58.48.png

I've tried using multiple accounts to complete the process but receive the same error each time.

Any ideas what the problem is or how it can be resolved.

Thanks
Jonathan

Accepted answers

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Yogesh Mude_u145qk

Hi @jonathanmsmith

If you are using jira Server and you want to connect with bitbucket Cloud then please have a look at the below article.

https://confluence.atlassian.com/adminjiraserver071/integrating-with-development-tools-802592222.html?_ga=2.169180833.1818070209.1529988185-338212943.1524643824

https://confluence.atlassian.com/bitbucket/connect-bitbucket-cloud-to-jira-server-applications-814208991.html

jonathanmsmith

Hi Yogesh

Thanks for the quick response - sorry I should have been clearer.

We're looking to add Jira Cloud to an existing BitBucket Cloud account.

I dont think the links apply to this issue.

Thanks

Jonatahn

Yogesh Mude_u145qk

HI @jonathanmsmith

Here are the documents for Connecting Jira cloud to bitbucket cloud.

https://confluence.atlassian.com/adminjiracloud/connect-jira-cloud-to-bitbucket-cloud-814188428.html

jonathanmsmith

Thanks Yogesh

I don't see instructions for connecting Jira to an existing BitBucket account - the instructions I did follow are listed here:

https://confluence.atlassian.com/bitbucket/connect-bitbucket-cloud-to-jira-cloud-applications-814190686.html

I get to this point before I see the error message above:

Enter the URL for the Jira Software Cloud instance you want to connect with, such as https://teamsinspace.atlassian.net :

Yogesh Mude_u145qk

I don't see instructions for connecting Jira to an existing BitBucket account - the instructions I did follow are listed here:

please go through the below article and see.

https://confluence.atlassian.com/adminjiracloud/connect-jira-cloud-to-bitbucket-cloud-814188428.html?_ga=2.170357280.1818070209.1529988185-338212943.1524643824

Yes, you need to provide the jira cloud URL to connect.

jonathanmsmith

I have a BitBucket URL - I dont have a Jira account yet.

I've tried adding that and thats when the error appears...

Yogesh Mude_u145qk

ahh..then first create Jira account or Sign up.

Once you successfully create/sign up to jira cloud account then try to connect wit bitbucket Cloud.

jonathanmsmith

I'm not able to signup using our existing BitBucket URL.

So I would signup using a different URL - not sure if that would be an issue in regards to connecting the two accounts later?

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