Hello, I would like to add a columns with a fields like "time to resolution" or "priority" to the issue overview-page in the customer portal, so my customers get a better overview what is going on:https://xxxx.atlassian.net/servicedesk/customer/user/requestsAny ideas how to accomplish that?
This is not currently possible. There are a few request for this to be added. Here is one - JSDCLOUD-4384. You may wish to search for others and vote/watch them.
Hi Dimitri,
Right know you cannot do that. There are some add-ons that let you are more fields or modify the customer portal.
Customer Reports for Jira lets you do all that and its free:
https://marketplace.atlassian.com/apps/1217467/customer-reports-for-jira-service-desk?hosting=cloud&tab=overview
REgards.
Thank you for the advice. Unfortunately this ist not an option for me, due to different privacy policies and the european GDPR.
thank you for the hint.
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