Add rule to Custom field in Jira service desk

Question

Hi,

I'm trying to set a rule that the user that needs to approve the solution= Approver will be the one that opened the ticket= Reporter.

Can someone guide where can i set this rule?

Thanks,

Liat

Liat Halamish · Answer

Thank you Victor.

I've created a custome rule for that with no help, it didn't solve my request.

is there any expert/ admin support that i can consult with and share my screen?

Thanks in advance,

Liat

Victor Mutambuki · Answer

Liat,

Try using the ADD A CUSTOM RULE and enter the necessary info. Please see the documentation below
https://confluence.atlassian.com/servicedeskcloud/automating-your-service-desk-732528900.html

victor