Unable to open issue details page on JIRA mobile

Question

Hi all,

We use JIRA mobile view in our organization. We noticed that the mobile view often encounters a bug where in the issue details view does not show up after clicking on a particular issue ID.

Here is the exact workflow -

1) Login to JIRA on iOS or Android

2) Home page displays issues "Assigned to Me"

3) Click on any issue ID say "VOOD-1"

4) The screen flickers for a brief moment, and it fails to open VOOD-1 details.

Has anyone seen this before ? Is this a known issue with the mobile view? If so, are there any known workarounds?

Carlos Khatchikian · Answer

Hi!

I am the Jira Mobile Team Lead in Atlassian. If you could send us an email to jira-mobile@atlassian.com with the URL of jira you are accessing and your username and the phone details we may be able to help you :)

If not you can shake the phone and it will send a feedback to our team with all your details (that might be easier)

Thanks for reaching out!

Meg Holbrook · Answer

Hi there, welcome to the community! You say the home page, but I'm not clear on that. Can you capture a screenshot of where you're sourcing the issue from? On the bottom of my screen I've got I'm using an Android currently.