Jira and BitBucket Integration Branch Name Does Not Show In Development Pane

Question

Jira ticket view e.g. /browse/PRJ-58:

* use 'create branch' link in 'development' pane to create a branch in bitbucket
* branch is created in bitbucket
* i am using the branch locally
* branch name never updates in the 'development' pane, ever
* just shows 'create branch, 'rather than the branch name that was created
* tickets never update to show their respective branch names, depsite them exisiting

Rebeka.Halbert · Answer

We are having the same issue but its only certain users.

Jobin Kuruvilla [Adaptavist] · Answer

Do you see any error in the JIRA logs while viewing the issue? Anything related to the application links?

Since you are seeing the 'Create branch' option, I assume you have the required permissions.

Jake Davies · Answer

Correct, I do, as Jira generates the branch name for me. However, after creation of the branch, it does not show in the developer pane on the ticket page in Jira i.e. /browse/xxx.