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how do i know issue is created through portal or restful api or phone or email ?

ashokreddy nemilidinne

is there any way to know which field i am going to refer issue created in jira ?

Accepted answers

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Tushar_y7owr9

You can refer channel (sys field) on the view screen of Jira.

ashokreddy nemilidinne

how can i go view screen of jira.

Alexey Matveev

Hello,

There is no such field. The channel contains only Protal, Jira and Email values. You can not add phone or rest api there.

You would need to make a different field and to fill it upon creating an issue. You would need a plugin to fill this field automatically like Power Scripts or ScriptRunner.

ashokreddy nemilidinne

in jira documentation they gave like below

email: requests submitted via email
jira: requests created using JIRA
portal: requests created using a Service Desk portal
api: requests created using a REST API

is there any default value for this request-channel-type property ?

Alexey Matveev

There is no default value. It will be always filled with a value. Anyway there is no phone.

ashokreddy nemilidinne

i have created a web hook using JQL condtion but it's not triggered.i amusing these condtion to trigger web hook request-channel-type=jira,how to i use request-channel type in JQL.

Susan Hauth _Jira Queen_

You can jql

request-channel-type = jira

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