nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Newbie question on permissions

Graham Mitchell

I'm using Jira Service Desk to manage support requests from customers. They log in to the portal and can raise a ticket. I want them to be able to see all the tickets (open and closed) once they have logged in. I've set the permissions for the project so that "Service Desk Customer - Portal Access" can "Browse Projects" (which seems like the relevant permission to set), but this doesn't seem to have made any difference.

What am I missing?

Accepted answers

Victor Mutambuki

Graham,

My suggestion would be to create an organization, then add all your customers into that organization.

Please see link below.
https://confluence.atlassian.com/servicedeskcloud/blog/2016/09/group-customers-in-organizations

Victor

All comments

Jack Brickey

service desk customer can only view tickets from the portal not w/in the application of course. they do this via their profile icon on the upper-right corner of the portal. They can only see the issue they created or those that have been shared w/ them.

Victor Mutambuki

Graham,

My suggestion would be to create an organization, then add all your customers into that organization.

Please see link below.
https://confluence.atlassian.com/servicedeskcloud/blog/2016/09/group-customers-in-organizations

Victor

Graham Mitchell

Hi Viktor, thanks for responding. I think that's got it!

Graham Mitchell

Hey Jack. Thanks for this. Hiding all of the menu items behind the profile icon is what can I say - less than obvious. So much for user-firendly design.

Victor Mutambuki

Graham,

Good to hear it worked. Please accept the answer for future reference.

Victor

Jack Brickey

Glad you found it. I concur that the Portal would benefit from a bit of an overhaul It wouldn't take much and I expect Atlassian will be doing just that in time. Especially on Cloud as we get to trial most things before they find their way to Server. ;-)

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