Is it possible to edit event notification emails?

Question

I've been fine with the basic item created emails, but it's missing information.

For example, the email notification consists of the issue type, assignee, created date & time, due date, priority, reporter and the description. When an item is created, there are many additional fields that are filled in at the same time, such as email / text fields and other date fields.

Why isn't the extra information being included in the initial issue creation emails?

Brian Sweet_axkkpt · Answer

It's very disappointing to hear that such a basic, common-sense feature isn't even going to be considered.

Brian Sweet_axkkpt · Answer

I'm using the cloud version of JIRA Core rather than the self-hosted version.

You'd think JIRA Core would be smart enough to show all item created fields in the emails, but I suppose not...

Suren Raj · Answer

Hi Brian,

I just wanted to hop in here and let you know that the ability to edit Email Notifications is currently not possible within JIRA Cloud. However, the inclusion of this functionality is actually tracked within this feature request case right here:

* JIRACLOUD-7266 - Create an Email Template Editor in the UI

As it says in the feature request case, this particular issue is marked as *Won’t Fix*, so there isn’t much we can do within the scope of this particular support case to make that change.

However, I would recommend Watching and keeping an eye on that feature request, as well as make your own comments about your team’s need for this feature to be implemented. By being adding numbers to the Watcher/Vote tally, our Dev Team will become more aware of the need for this issue and prioritize the situation accordingly.

Hopefully, that helps you get the features you’re looking for, Brian! I also went ahead and notified our Dev teams of this situation within your team, so go ahead and keep an eye on that feature request tracking case, and they will keep that page updated with the progress of this implementation.

Kind Regard

Suren Raj