nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How can I create a template Service Desk project? Or how can I clone a SD project? (Server)

It takes a long time to create a project and set it up as we would like it. Even if we create from existing configuration.

Is it possible to create our own project template, that appears in the Create Project Dialogue?

If not can I clone a Service Desk project? I tried using "JIRA Copy Project" plug in, but the resulting project failed and won't load the left menu, so that doesn't work for us.

Accepted answers

Hello,

There is an open request for this feature:

https://jira.atlassian.com/browse/JSDSERVER-191

It is no available yet out of the box. But you can try to use the ScriptRunner plugin to clone such project.

All comments

Hello @Holland Risley

You can use shared configuration for this.

See article bellow

https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-create-with-shared-configuration-feature

Thanks @Mark Markov - The only trouble is when I create the project like this is doesn't have the same set up as the one I am copying from.

So the helpdesk has completely different options. For example the project I want to copy allows customers to

raise a bug
ask a question
request a change.

When I use shared configuration it appears with:

IT Help - Detailed
IT Help - Quick
Purchase

Hello,

There is an open request for this feature:

https://jira.atlassian.com/browse/JSDSERVER-191

It is no available yet out of the box. But you can try to use the ScriptRunner plugin to clone such project.

Thanks, does ScriptRunner definitely work to clone Service Desk Projects?

You can try it. You can get a trial license.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

server

jira

jira-service-desk

jira-server

jira-service-desk-server