[JIRA] Email prefix missing/disappeared [SOLVED]

Question

Hi,

I have updated our Jira DEV instance to latest version (JC, JS, JSD), now i'm running some tests and i have discovered that the [JIRA DEV] prefix on the email subject is missing !

In the subject it is only the name of the project without the prefix.

I have checked on the Outgoing email setting and the field Prefix has the Jira Dev value...

How can i get it back ?

If need more infos just let me know

Cheers

Markus Pöhler · Answer

Same Issue here.

It is unpredictable which Email Sender Name will be used by different projects.

Rachel Wright · Answer

Oh, I didn't know we were talking about JSD emails.  :)   Thanks very much @Oliviu Nita for posting the solution!!

Oliviu Nita · Answer

Hi Rachel,

Got the answer from Atlassian Support:

Marko Filipan

25/Jun/18 9:04 AM

Hi Oliviu,

From the screenshot you attached, it can be seen that prefix has been removed from Service Desk outgoing notification.

Please note Service Desk has its own set of notifications and formatting since version 3.3. You can add separate subject prefix to each Service Desk project - go to JIRA SD project settings > Customer notifications > Edit templates, then you can modify subject field and add prefix here.

Cheers