Jira Service Desk Cloud Active Directory

Burkhard Voss

Hello.

Is it possible to connect the JSD Cloud with Active Directory?
We are using Azure AD for Office 365 at the moment.

I read something about Google Apps. Google Apps is needed to connect it with Azure AD and then to connect it with JSD Cloud. Is this right?
That sounds way to complicated and irritating.

Is there any official statement from Atlassian, that they support Azure AD or Active Directory Integration?

Kind Regards

Mathias

Suren Raj

Hi, Mathias.

I believe you would need to configure SAML single sign-on in your Cloud instance. Then, you would need to convert your customers to Atlassian accounts and remove their application access to prevent them from accessing undesired content, as described in

• ID\-6580: SAML SSO documentation is not updated about how to set up JIRA Service Desk Customer using SSO.

Jira Service Desk customers who are not using an Atlassian Account will not be able to log in via SSO as these accounts live outside your organization and therefore will not pass through the SSO workflow unless they are converted to Atlassian Accounts:

• JSDCLOUD-630 - SSO integration with JIRA Service Desk

To migrate a portal-only customer to an Atlassian Account, you need to browse to them and click on Migrate to Atlassian account in the Portal only customers view in your site administration.
This documentation explains the advantages and disadvantages of portal-only customers and customers with Atlassian Account:

•  https://confluence.atlassian.com/cloud/manage-jira-service-desk-customer-accounts-913

I would like to add that this will only work for JSD customers who are part of domains that have been verified.

The good news is that our developers are already working on this feature that seems to meet your requirement precisely and it should be implemented very soon, as we can see here:

• Support LDAP integration with Cloud

Please let me know if this helps.

Kind regards,
Suren Raj