How to Change Jira Server Model Licensing to On Cloud Model licensing

Question

Hi!

We made a mistake with the jira licensing model when we buy it.
We buyed server licenses and we need cloud licenses
It is possible change the licensing model after it was buyed?

Nic Brough -Adaptavist- · Answer

You will need to buy a new Cloud service whatever you do.  Atlassian will refund the server licences, if it's within the first 30 days after you got them.

You must get in touch with them to do this though, as Craig says

Craig Castle-Mead_20fp9z · Answer

You could try contacting licensing support and asking what your options are

https://www.atlassian.com/company/contact/purchasing-licensing

CCM