When ever a ticket is created in jira, the ticket must be assigned to the respective user manager. Please let me know where in post functions it need to be changed.
Hi @Pradeep T,
You can check the post functions in workflow
HI @Pradeep T
Welcome to the community!
If you are talking about the single user manager then you can use the Update issue field post function and just you need to select Field as an Assignee and provide the field value as respective user manager.
Hi @Yogesh Mude
Thanks for the response. There are different managers out of which the ticket must be assigned to the users manager.
Ok, let me ask you users manager is one entity or multiple?
If one then you can achieve with the Update issue field post function.
There are diff managers under which there will be different users.
Consider managers M1 M2 and M3. Under M1 there will be some users say a,b and c.
Under M2 there will be some users say d and e and under M3 there will be some users say f, g and h.
When ever a or b or c raises ticket it must be assigned to M1. Similarly if d or f raises it must be assigned to M2 and whenever f or g or h raises it must be assigned to M3.
According to your description of M1,M2 and M3 groupsDo you consider using Components fields to distinguish the default designee?
No we are not using any components.
You can also consider automation using something like Automation for Jira Lite or similar.
I would again point you to automation. I set this up on my test project using the aforementioned (free) addon very quickly (5m). It looks something like this:
note: not selling the mentioned automation here. there are certainly other addons to assist with this. Too, if you are using server there may be built in automation you can use, unsure.
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